FAQ

Wild Pilates is an online Pilates studio from New Zealand, led by founder Laura Mohi Ryan. You get 500+ classes filmed outdoors in New Zealand, most of them 15-30 minutes, plus programmes, challenges and a fresh Weekly Schedule every Monday. Watch on web, iOS, Android and TV.

Laura Mohi Ryan is the founder of Wild Pilates. She has been teaching Pilates since 2014, is STOTT Pilates trained across mat, reformer, Cadillac, chair and barrels, and specialises in special populations, including pregnancy and postnatal, with full programmes filmed through her own pregnancy and postnatal recovery. You can read more about Laura in our About section.

Yes. Start Here is seven short classes, one a day, built for people who are brand new to Pilates. Laura talks you through every move, and there are gentle options in every class. The Gentle option on the Weekly Schedule is also a great place to start. No experience needed.

If you are new, start with the Start Here programme. After that, follow the Weekly Schedule, a fresh plan every Monday, so you never have to choose. Pregnant or had a baby? Go straight to Wild Prenatal or the Wild Postnatal Programme. New to Wild Pilates but not to Pilates? Start with Sculpt, our most-loved style.

Most classes are 15-30 minutes. There are quick blasts under 15 minutes for busy days, and longer full-body classes when you have more time.

Just a mat or a towel. Some classes use a small Pilates ball, light hand weights (0.5-1 kg) or a resistance band, but there is always a no-equipment option. You can find all of these in our shop.

Membership is $19.99 NZD a month, or $199.99 NZD a year on the annual plan. Both start with a 7-day free trial, and you can cancel anytime.

Click Start Free Trial on any page, create your account, then choose the monthly or annual plan. Your 7-day free trial starts straight away, and you can start your first class in minutes.

You get 7 days of full access to every class, programme and challenge. If it’s not for you, cancel before the trial ends and you won’t be charged. If you stay, your plan starts automatically on day 8.

Everything. 500+ classes, every programme and challenge, including Wild Prenatal and the Wild Postnatal Programme, plus a fresh Weekly Schedule every Monday. One membership, no add-ons.

Yes. Members join from all over the world. Membership is charged in NZD, and your bank converts it to your currency.

You can cancel anytime, with no minimum term. If you joined on our website, go to Settings in the top right corner, choose Manage subscription, then Cancel subscription. If you joined through the iPhone app, cancel in your Apple ID subscriptions. You keep access until the end of the period you have paid for.

Yes. On the sign up page you will see a note that you are not eligible for another free trial. Press Start Subscription again and your membership starts straight away.

Go to Settings in the top right corner, choose Manage subscription, and switch to the Annual plan.

Yes. All payments are handled by Stripe, which is certified to PCI Service Provider Level 1, the highest level of security certification in the payments industry. We never see or store your card details.

For most people with a healthy, low-risk pregnancy, yes. Pilates is one of the most recommended forms of movement during pregnancy. Every Wild Prenatal class is designed to be pregnancy-safe, with modifications throughout. Always check with your midwife or LMC first.

Wild Prenatal is a plan for every week of your pregnancy, all 40 weeks. Select the week you’re in and you drop straight into the right plan, whether that is week 6 or week 36. Filmed throughout Laura’s own pregnancy.

A six-week programme in three stages, filmed during Laura’s own recovery. Reconnect brings back breath, pelvic floor and deep core. Rebuild adds gentle strength for lifting and carrying. Restore builds full-body strength, then you graduate into the full library.

The Wild Postnatal Programme is designed to start after your six-week check, once your GP, midwife or LMC has cleared you for exercise. Six weeks or six years postpartum, this is where you begin. There’s no window you’ve missed. Your body will still respond really well to starting by reconnecting the core first and building strength from there.

On the web at watch.wildpilates.co.nz, on the iOS and Android apps, and on your TV.

Yes. Stream to your TV with Chromecast or AirPlay from the app.

Yes. Download classes in the app and practise anywhere, even without wifi. Perfect for travel.

Go to the Sign in page, click Reset Password and enter your email address. Then follow the instructions in the email we send you.

A fresh Weekly Schedule goes live every Monday, and new classes are added regularly.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].