FAQ

How much is the online membership/what currency is it in?

Wild Pilates Online membership is $19.99 NZD per month, or an Annual payment of $199.99

How do I sign up?

Each membership starts with a 7 day free trial, After the trial period, your subscription will begin. You can sign up here

How do I cancel my online subscription?

You are able to cancel your membership at any stage, no minimum sign up period. Navigate to the settings menu in the top right corner of the screen and select ‘Manage subscription’, click cancel subscription. If you have trouble you can view more information here

How do I find or reset my password?

Visit the login page and enter your email address. Click Next. Underneath the password field, select Reset your password. Enter your email address on that page and select Reset Password. Reset password here

Are my credit card details safe?

Yes, all payments are taken via stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry

Who is my instructor?

Laura Mohi is the founder of Wild Pilates and has been a Pilates instructor and personal trainer for 9 years and a studio owner for 5 years. You can read more about Laura in our About section.

What workouts are right for me?

Please see our workouts page which will explain what workout categories we have on our online studio and will suggest the best place to start

Why do put my credit card details in for the free trial? Why was my credit card was charged a $1.40 fee?

We ask for credit card details as a way to make sure only new receive a 7 day free trial. We currently pre-authorize the amount of $1 with every trial sign up as a way to help us prevent fraudulent activity. This amount will be credited back to your account within a few days as it is only meant to authenticate your credit card at registration. The company who hosts the site is USD so that is $1.40 NZD

Can I watch the workouts on a TV?

Yes Chrome cast or Apple TV or connect to TV with HDMI cord

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