Wild Pilates – Privacy Policy
Wild Pilates Limited (“Wild Pilates,” “we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use the Wild Pilates mobile application (the “App”).
By downloading or using the App, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
- Account Information: Name, email address, password, and profile details.
- Subscription & Payment Data: Payment method, billing information, subscription history (processed securely via Apple, Google, or other third-party payment providers).
- Usage Data: Workouts completed, progress tracking, content viewed, device type, operating system, app version, IP address, log files, and cookies.
- Health & Fitness Preferences (Optional): Any information you voluntarily provide, such as pregnancy, injuries, or workout goals.
- Communications: Emails, in-app messages, surveys, or support requests you send us.
2. How We Use Your Information
We use your information to:
- Provide access to classes, challenges, and programs.
- Process subscriptions and payments.
- Personalize your fitness experience.
- Send important service messages, updates, and marketing communications (if you opt-in).
- Improve the App and user experience through analytics and feedback.
- Comply with legal, accounting, and tax obligations.
3. Sharing of Information
We do not sell your personal data. We may share your information only with:
- Service Providers: Hosting providers, payment processors (Apple, Google, Stripe), analytics tools, and customer support platforms.
- Legal Obligations: If required by law, regulation, or to protect rights and safety.
- Business Transfers: If Wild Pilates undergoes a merger, acquisition, or sale of assets.
4. Data Storage & Security
- Data is stored securely on reputable third-party servers.
- We apply encryption and access controls to protect your information.
- While we take reasonable measures, no method of electronic storage or transmission is 100% secure.
5. Your Rights
Depending on your location, you may have rights to:
- Access, correct, or update your personal information.
- Request deletion of your account and data.
- Withdraw consent to marketing communications.
- Receive a copy of your data in a portable format.
You can exercise these rights by contacting us at [email protected]
6. Cookies & Tracking
We and our partners may use cookies, pixels, or similar technologies to:
- Keep you logged in.
- Measure usage and performance.
- Deliver relevant marketing.
You can disable cookies in your device or browser settings, but some features may not work properly.
7. International Data Transfers
As a global app, your data may be transferred and processed outside New Zealand. We take steps to ensure your data remains protected in accordance with applicable privacy laws.
8. Children’s Privacy
The App is not intended for children under 16. We do not knowingly collect data from children. If you believe a child has provided information, please contact us to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted in the App and on our website with a new “Last Updated” date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Wild Pilates Limited
Email: [email protected]